leadership in learning, enablement, & talent development

About me

My passion is learning. I have a great deal of experience in virtually every part of the learning and enablement profession, and also have a strong background in IT. My career has spanned multiple industries as well, including technology/software, healthcare, financial services and banking, public education, restaurant, and retail. If you’re looking for someone who truly believes in the value of learning and enablement, and loves leading teams and organizations toward achieving goals using learning, I’m your guy. I’m also up for freelance, consulting, or speaking opportunities – just shoot me an e-mail!

Learning is something we all need in order to grow and succeed, both in our personal and professional lives. My entire career has focused on learning – but more than that, on helping. Helping employees to grow and develop their careers. Helping them to become the best they can be at their job by improving their skills and knowledge. Helping organizations identify and address gaps in their workforce’s learning. Helping improve business results by developing learning programs and improving processes. The learning and enablement field is really about helping to make things better – and that’s what I want to do.







: Hershey, Pennsylvania (USA)


: Freelance & Consulting


  • MBA, MSEd, MEd, ITIL
  • TD and IT Background
  • Conference Speaker
  • Management of Remote Teams
  • Project Management
  • Managed Budgets of $7+ Million

  • Glenn H. Cermak


    • Reading

    • Music

    • Photo

    • Apple

    • Coffee

    • Android


    "It's kind of fun to do the impossible" - Walt Disney

    "The ones crazy enough to think they can change the world are the ones who do."Steve Jobs

    "You're only given one little spark of madness; you mustn't lose it."Robin Williams

    My Background

    Organizational Development, Instructional Design, & LMS Administrator

    Penn State Hershey Medical Center2013 - 2015

    Led learning and development efforts at organization with 14,000 employees. Oversaw implementation of a campus-wide LMS, including vendor selection and relations, and developed governance structure involving stakeholders across the organization. Developed interactive eLearnings, in person training, and blended learning programs for clinical and non-clinical staff located both on campus and at remote practice sites across the state. Managed organization-wide projects, including migration to a new HR information system and delivery/analysis of employee engagement surveys, and led multi-organizational change management initiatives on M&A work. Designed and implemented mobile and social learning opportunities to improve accessibility and compliance for training initiatives, as well as coaching and mentoring programs.

    Department Head & Technology Integration Facilitator

    Central Dauphin School District2006 - 2011

    Provided advanced analysis of student data, including impact of various learning initiatives involving classroom technology integration, at one of the largest school districts in the state. First to pilot online professional development for teachers and launch LMS for blended student learning in the region.

    Regional Training Manager

    Atlantic Development Corporation, Pizza Hut 2002 - 2005

    Oversaw training of new hire employees and managers across a 16 store region, as well as training on new products, equipment, and sales methods. Standardized training between stores and developed career ladder advancement program.

    Global Director, Corporate Learning Services

    Qlik Technologies2015 - Present

    Lead a global team of learning professionals supporting learning and enablement of 2,600 internal employees, as well as over tens of thousands of employees at partner organizations around the world. Provide high-impact content leading to increase sales for the company and partner organizations, as well as improved support and understanding of products and services. Develop comprehensive role-based pathways to ensure not only knowledge and skills are gained, but to build career progression framework for employees through learning, coaching, and mentoring.

    Director, Education & Professional Development

    Pennsylvania Credit Union Association2012 - 2013

    Led educational program development and execution for over 6,000 credit union employees across the state, including developing blended learning programs, providing webinars, and planning regional and state conferences. Created a state-wide Young Professionals Network to engage up-and-coming leaders of credit unions in both service projects and leadership activities, as well as mentor opportunities. Brought unique speakers from outside the financial services industry to encourage cross-industry thinking and learning.

    Assistant Manager, Associate Training

    VF Corporation, Nautica USA 2005 - 2006

    Developed comprehensive on-boarding for new associates in 8 store region. Created and delivered interactive training on customer service techniques and sales methods. Introduced position-based competency model for development, evaluation, and recruitment.

    Master of Education (M.Ed) - Educational Leadership & Administration

    Wilkes University2011

    Course working included: Leadership Principles, Budget Planning & Management, Evaluation of Learning Programs, Data Analysis, Professional Development Coordination & Instruction, HUman Resource Management, Community Relations

    Bachelor of Science in Education (B.S.Ed) - Secondary History Education

    Shippensburg University of Pennsylvania

    Course work included: Education Theory, Curriculum Development, Educational Psychology, Statistics

    Master of Business Administration (MBA) - Operational & Lean System Management

    Shippensburg University of Pennsylvania2014

    Course work included: Organizational Leadership, Organizational Development, Information Management & Analysis, Strategic Management, Supply Chain & Lean System Management, Global Finance, Managerial Accounting

    Master of Science in Education (M.S.Ed) - Instructional Technology & Design

    Wilkes University2007

    Course work included: Telecommunications, Instructional Design, Authoring Systems, Curriculum Integration, Desktop Publishing, Digital/Streaming Video, Distance Learning


    5317 Cups of Coffee
    16 Years Experience
    312 e-Learnings Developed
    14 LMS Implementations
    6 Mobile Learning Programs Started
    25 Conference Presentations
    13 Certifications
    9 Awards

    Areas of Expertise

    Design & Development

    Project management, needs/gap analysis, storyboarding, interaction & UX design, assessment development.

    Data Analysis

    Advanced analysis of learning data to show what is working, what is needed, & direct impact of learning on the business.

    Mobile Learning

    Optimize learning for consumption on smartphones and tablets using either native apps or responsive design.

    Technical Knowledge

    Strong technology background, including ITIL certification in IT service management foundations.

    Social Learning

    Content sharing, forums, comments, ratings, badging and gamification all help increase learner engagement.

    Scalable Solutions

    Design solutions that work for single departments or entire organizations, and allow for future growth and features.

    Process Improvement

    Lean Six Sigma Certified Black Belt; Drive improvement and push automation to lower costs and improve results.

    Strategy & Planning

    Organization planning & system interaction mapping, including use of new technologies (LRS, TIn Can, etc.)

    Technical Skills


    LMS Administration

    Moodle, Cornerstone, SuccessFactors, SABA, SumTotal


    Data Visualization

    Interactive dashboards and reports


    Web Development

    WordPress, Dreamweaver, HTML5, CSS3, JavaScript



    Word, Excel, PowerPoint, OneNote, Access, Outlook



    eLearning and software simulation development



    Articulate Storyline, Articulate Storyline 2



    Screencasting, video editing, interactive video development


    Creative Suite

    Photoshop, InDesign, Illustrator, Flash, Premier, Fireworks


    Some of the organizations I have worked or presented with in the past…