GLENN CERMAK

leadership in learning & talent development

About me

My passion is learning. I have a great deal of experience in virtually every part of the learning profession, and also have a strong background in IT. My career has spanned multiple industries as well, including technology/software, healthcare, financial services and banking, public education, restaurant, and retail. If you’re looking for someone who truly believes in the value of learning and loves leading teams and organizations toward achieving goals using learning, I’m your guy. I’m also up for freelance, consulting, or speaking opportunities – just shoot me an e-mail!

Learning is something we all need in order to grow and succeed, both in our personal and professional lives. My entire career has focused on learning – but more than that, on helping. Helping employees to grow and develop their careers. Helping them to become the best they can be at their job by improving their skills and knowledge. Helping organizations identify and address gaps in their workforce’s learning. Helping improve business results by developing learning programs and improving processes. The learning and talent development field is really about helping to make things better – and that’s what I want to do.

 

GLENN CERMAK

Location

Email

Phone

Availability

Highlights:

: Hershey, Pennsylvania (USA)

: glenncermak@gmail.com

: 717.350.9974

: Freelance & Consulting

:

  • MBA, MSEd, MEd, ITIL
  • TD and IT Background
  • Conference Speaker
  • Management of Remote Teams
  • Project Management
  • Managed Budgets of $3+ Million

  • Glenn H. Cermak

    HOBBIES & INTERESTS


    • Reading


    • Music


    • Photo


    • Apple


    • Coffee


    • Android

    Inspiration

    "It's kind of fun to do the impossible" - Walt Disney

    "The ones crazy enough to think they can change the world are the ones who do."Steve Jobs

    "You're only given one little spark of madness; you mustn't lose it."Robin Williams

    My Background

    Organizational Development Specialist

    Penn State Hershey Medical Center2014 - 2015

    Implemented online competency checklists and mobile learning solution, and designed social learning platform. Redesigned UX of LMS for improved usability and adoption. Integrated Lynda.com and TEDTalks into LMS course catalog allowing easier access for employees, manager assignment capability, and single transcript tracking with content developed in-house. Developed multiple certification programs, including leadership development programs. Redesigned on-boarding of clinical staff and new managers. Managed projects including employee engagement survey and implementation of a new HR information system. Led process improvement efforts in various departments across the organization. Implemented online tools for team/project communication and collaboration.

    Director, Education & Professional Development

    Pennsylvania Credit Union Association2012 - 2013

    Oversaw learning and development for credit unions across the states. Developed one-of-a-kind blended learning program on sales and service, and partnered with Penn State for unique 2-year leadership development program. Implemented online learning program with a catalog of over 100 courses, and planned more than a dozen conferences. Negotiated pricing and contracts with hotels, conference centers, and national speakers. Brought unique speakers from outside of the financial services industry to present at events to improve cross-industry thinking and ideas.

    Assistant Manager, Customer Centered Training

    Nautica USA2005 - 2006

    Developed comprehensive on-boarding for new associates in 8 store region. Created and delivered interactive training on customer service techniques and sales methods. Introduced position-based competency model for development, evaluation, and recruitment.

    Director, Corporate Learning Services

    Qlik Technologies2015 - Present

    Conduct needs assessments with functional groups to uncover learning opportunities and expectations of users at all levels of the organization. Lead intake meetings with stakeholders and customers to help define learning curriculum. Design learning curricula and learning experiences for employees and partners with a team of instructional designers, project managers, subject matter experts and various global stakeholders and executives. Ensure learning results in ongoing competency development that directly impacts the business and its goals, as well as career progression. Proactively work with the internal customers to build curricula roadmaps for all functional groups within Qlik, as well as for employees of partner organizations, that tie directly to business strategies.

    Instructional Designer & LMS Administrator

    Penn State Hershey Medical Center2013 - 2014

    Responsible for online training of both clinical and non-clinical staff. Developed interactive eLearnings with subject matter experts. Implemented a campus-wide LMS for over 10.000 users. Oversaw catalog of over 4,000 learning materials on LMS. Responsible for reporting on various licensures and accreditations. Maintained vendor relationships with software and LMS providers.

    Department Head, Technology Integration Facilitation

    Central Dauphin School District2006 - 2012

    Developed curriculum across grade levels and integrated multiple content areas. Piloted interactive technology in classrooms, and found funding for technology purchases. Designed first online professional development for teachers, and implemented classroom LMS. Designed workshops for teachers and administrators on technology integration and instructional methods. Responsible for advanced data analysis of student and teacher data for 19 buildings.

    Regional Training Manager

    Pizza Hut2002 - 2005

    Oversaw training of new hire employees and managers across a 16 store region, as well as training on new products, equipment, and sales methods. Standardized training between stores and developed career ladder advancement program.

    Master of Education (M.Ed) - Educational Leadership & Administration

    Wilkes University2011

    Course working included: Leadership Principles, Budget Planning & Management, Evaluation of Learning Programs, Data Analysis, Professional Development Coordination & Instruction, HUman Resource Management, Community Relations

    Bachelor of Science in Education (B.S.Ed) - Secondary History Education

    Shippensburg University of Pennsylvania

    Course work included: Education Theory, Curriculum Development, Educational Psychology, Statistics

    Master of Business Administration (MBA) - Operational & Lean System Management

    Shippensburg University of Pennsylvania2014

    Course work included: Organizational Leadership, Organizational Development, Information Management & Analysis, Strategic Management, Supply Chain & Lean System Management, Global Finance, Managerial Accounting

    Master of Science in Education (M.S.Ed) - Instructional Technology & Design

    Wilkes University2007

    Course work included: Telecommunications, Instructional Design, Authoring Systems, Curriculum Integration, Desktop Publishing, Digital/Streaming Video, Distance Learning

    Statistics

    3782 Cups of Coffee
    14 Years Experience
    276 e-Learnings Developed
    13 LMS Implementations
    5 Mobile Learning Programs Started
    23 Conference Presentations
    9 Certifications
    8 Awards

    Areas of Expertise

    Design & Development

    Project management, needs/gap analysis, storyboarding, interaction & UX design, assessment development.

    Data Analysis

    Advanced analysis of learning data to show what is working, what is needed, & direct impact of learning on the business.

    Mobile Learning

    Optimize learning for consumption on smartphones and tablets using either native apps or responsive design.

    Technical Knowledge

    Strong technology background, including ITIL certification in IT service management foundations.

    Social Learning

    Content sharing, forums, comments, ratings, badging and gamification all help increase learner engagement.

    Scalable Solutions

    Design solutions that work for single departments or entire organizations, and allow for future growth and features.

    Process Improvement

    Lean Six Sigma Certified Black Belt; Drive improvement and push automation to lower costs and improve results.

    Strategy & Planning

    Organization planning & system interaction mapping, including use of new technologies (LRS, TIn Can, etc.)

    Technical Skills

    95%

    LMS Administration

    Moodle, Cornerstone, SuccessFactors, SABA, SumTotal

    88%

    Data Visualization

    Interactive dashboards and reports

    76%

    Web Development

    WordPress, Dreamweaver, HTML5, CSS3, JavaScript

    94%

    Office

    Word, Excel, PowerPoint, OneNote, Access, Outlook

    80%

    Captivate

    eLearning and software simulation development

    97%

    Storyline

    Articulate Storyline, Articulate Storyline 2

    84%

    Camtasia

    Screencasting, video editing, interactive video development

    78%

    Creative Suite

    Photoshop, InDesign, Illustrator, Flash, Premier, Fireworks

    Testimonials

    Some of the organizations I have worked and presented with in the past…